Psychological First Aid and Supportive Communication
Learn to offer calm, humane support to people in the moments that matter most.
Start Course Now →When someone is shaken by a crisis, the first person beside them is rarely a clinician — it's a colleague, a volunteer or a neighbour. This beginner course shows you how to give practical psychological first aid: how to listen, keep people safe, protect their dignity, and know where your role ends. It's for anyone who may find themselves supporting others in difficult moments and wants to do so with confidence and care.
Walk out able to actually help.
Grasp what psychological first aid is, and why supportive communication sits at the heart of it.
Prepare, read a situation and engage with people in a way that puts safety and dignity first.
Use active listening and calming techniques, with sensitivity to different cultures and backgrounds.
Recognise the limits of non-clinical support and connect people to the right resources.
Built around the moment it matters.
Introduction to Psychological First Aid
What psychological first aid is and why supportive communication matters so much in a crisis.
Core Actions of Psychological First Aid
Preparing, assessing a situation and engaging supportively with the people in front of you.
Communicating with People in Crisis
Active listening, calming techniques and communicating with cultural sensitivity and respect.
Practical Boundaries and Referrals
Knowing the limits of your role and connecting people to appropriate resources and further help.
Where this learning adds value.
Build practical capability you can apply immediately, and evidence of structured professional development.
Every programme sits on a pathway, so you can progress from foundation into the specialist streams your role or sector demands.
Contractors and suppliers are routinely asked to evidence trained personnel — structured training supports that case where the course is relevant.
Digital credentials can be independently verified online by employers and credential reviewers. Recognition requirements may vary by employer, jurisdiction, profession and certification type.
A certificate that carries weight.
Apexis Certificate of Completion
Issued by Apexis Risk Innovation Group on successful completion of the programme requirements. Where digital verification is enabled, employers can verify the credential record online.
Apexis Risk Innovation Group is an authorised TEEX Cooperative Learning Center. Selected Texas A&M Engineering Extension Service (TEEX) programmes delivered through Apexis are clearly identified by course name and code.
Who you learn it from matters.
Selected TEEX programmes are available through Apexis Risk Innovation Group, an authorised Texas A&M Engineering Extension Service (TEEX) Cooperative Learning Center, and are clearly identified by course name and code.
Programmes are designed by people who have done the job, around real workplace needs rather than textbook abstractions.
Content is contextualised to the operating environments our clients actually work in — energy, industrial, public safety and emergency response.
Every programme identifies who issues the credential, what it represents and how it can be verified.
Ready when you are.
- Self-paced online modules
- Four modules with paired lessons
- Around three hours of learning
- Practical listening and communication techniques
- Guidance on boundaries and referrals
- Certificate of completion